Natural Unheated ruby pair 5.03 Carats Vivid Red Pear 10x7 mm Loose Gemstone

Shipping Policy

Orders are normally processed and shipped within 24 hours after payment confirmation, excluding weekends and public holidays.

Shipping Methods

We offer the following reliable and trackable shipping options:

FedEx Express

• Fast and secure international courier service
• Online tracking available
• Estimated delivery time: 3 – 5 business days
• Shipping cost: US $75.00 (U.S. only)
• For other countries, please contact us for shipping rates

DHL Express

• Fast and secure international delivery
• Online tracking available
• Estimated delivery time: 3 – 5 business days
• Shipping cost: US $70.00 (U.S. only)
• For other countries, please contact us for shipping rates

EMS (Thai Express Mail Service)

• Reliable international postal express service
• Online tracking available
• Estimated delivery time: 3 – 5 business days
• Shipping cost: US $65.00 (U.S. only)
• For other countries, please contact us for shipping rates

Thai Air Mail

• Economical international shipping option
• Online tracking available
• Estimated delivery time: 2 – 5 weeks
• Shipping cost: US $10.00 worldwide

Customs & Import Duties

International shipments may be subject to customs duties, taxes, or import fees depending on the regulations of the destination country. These charges are determined by the local customs authorities and are the responsibility of the buyer.

We recommend checking with your local customs office for more information about potential charges before placing your order.

Once your order has been shipped, tracking information will be provided so you can monitor the delivery status of your shipment.

Return & Refund Policy

At Gempiece, we want you to shop with complete confidence. If you are not fully satisfied with your purchase, we offer a simple return policy for your peace of mind.

14-Day Inspection Period

You may examine your gemstone for up to 14 days from the date of receipt. If you are not satisfied for any reason, you may request a return within this inspection period.

Return Authorization

Please contact us before returning any item. Our team will provide the proper return instructions. Returns sent without prior authorization will not be eligible for a refund.

Once return authorization is provided, the item must be shipped back within the inspection period.

Return Conditions

• Items must be returned in their original condition
• Free from scratches, damage, blemishes, or alterations
• Include original packaging and accompanying documentation

Refunds & Replacements

• You may request either a full refund or a replacement
• Refunds are processed after the returned gemstone is received and inspected
• Shipping and handling charges are non-refundable

Return Shipping

Customers are responsible for return shipping costs. For security, we recommend using a trackable and insured courier service.

Our Guarantee

• 100% Money-Back Guarantee
• 14-Day Inspection Period
• No Restocking Fees

If you need assistance with a return, please contact us at support@gempiece.com. Our team will guide you through the return process.