At Gempiece, we want you to shop with complete confidence. If you are not fully satisfied with your purchase, we offer a simple return policy for your peace of mind.
14-Day Inspection Period
You may examine your gemstone for up to 14 days from the date of receipt. If you are not satisfied for any reason, you may request a return within this inspection period.
Return Authorization
Please contact us before returning any item. Our team will provide the proper return instructions. Returns sent without prior authorization will not be eligible for a refund.
Once return authorization is provided, the item must be shipped back within the inspection period.
Return Conditions
- Items must be returned in their original condition
- Free from scratches, damage, blemishes, or alterations
- Include original packaging and accompanying documentation
Refunds & Replacements
- You may request either a full refund or a replacement
- Refunds are processed after the returned gemstone is received and inspected
- Shipping and handling charges are non-refundable
Return Shipping
Customers are responsible for return shipping costs. For security, we recommend using a trackable and insured courier service.
Our Guarantee
- 100% Money-Back Guarantee
- 14-Day Inspection Period
- No Restocking Fees
If you need assistance with a return, please contact us at support@gempiece.com. Our team will guide you through the return process.